Shaw v.s. Telus
Topic: My Story | 5 Comments »To switch ISPs or not to switch ISPs is the big question I must ask. We have been using Shaw cable for a couple of years. Telus has ADSL service in our area now and it is $10 a month cheaper. We don’t do lots of down loading, just email, facebook, blogging and a few other such things. We signed up with Telus and still have Shaw. Here is the story so far:
I installed the Telus software on my laptop. It broke my Shaw connection and I could not connect through Telus. Fortunately there was no wait times for Telus tech-support but I don’t think the tech really knew what to do. He had me delete all my connections including my Shaw connection then recreate the Telus connection. The Telus connection still would not connect. Eventually he thought it was my computer so we installed it on my wifes computer and got it working.
Next couple of days my wife could not connect in the morning. One of those days she called me to work and I showed her how to try and reconnect with the router. It worked.
The other day we could not connect in the evening and I had to switch my wife back to Shaw. I tried connecting about 10-15 times while waiting for Telus to call me back. Finally for the first time I got the connection on my computer. When Telus called me back I told the tech what happened. He got me to reset the modem/router and restart my computer at which point I lost my connection. So once again we had to go through the whole process of disconnecting all the connections and reconnecting.
In the end we were back on line. So the big question remains: stay with Shaw Cable or go with Telus ADSL
Shaw hasn’t been bad except for their TV service which we just canceled, they just cost more. Telus hasn’t been the best but it might be just by chance that we had a bad connection for the first few days. I plan to keep both but stay connected to Telus for a few more days or a week then decide what to do.
Anyone out there with experience with both ADSL vs. Cable or with Shaw v.s. Telus?
{See the results of using telus in Telus & Hell Merger}
5 Responses to “Shaw v.s. Telus”
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Hello!
Just read a bunch of your blog, love it by the way! I only found you by googling “shaw vs telus”, and am in the same quandary you once were… wondering how it went for you, who did you choose? And how did it go?
Telus is horrible, internet was bad and took forever to get it working (even though I previously worked for an internet service provider). Then… we moved and tried to get our phone moved over it was VERY VERY bad service. I don’t plan on ever considering Telus again. If you want to hear what happened with Telus read a little of what happened on the post Telus And Hell Merger. Now we have Shaw Internet and Phone service and love it. If we want TV we would use them too.
Once in a while it does slow down but beats Telus!
So I had a shaw bundle for years and never had any problems with them. About 6 months ago I kept on being harassed by a representative (telemarketing firm) on behalf of telus. We were told we could get every single tv channel, ‘highest’ speed Internet, and phone bundled for $50 / month. I said that can’t be true and there has to be hidden costs to this. I was told no hidden costs. $50 a month. I still didn’t believe this and spent 20 minutes being reassured because I was happy with shaw…and then I said, “I will take it”. Well the high speed Internet is terrible…possibly because they didn’t give us their best Internet like they said or they just changed it to their worst Internet along with our $50 bundle that ‘Magically’ never existed. The $50 bundle lasted for one month to lure us in and then went up to $78 / month. The Internet craps out all of the time, gets really slow and when you reset the modem, the Tv resets as well. I spoke with a telus rep within the first week and he looked at the account and said, ‘How did you get that deal? I don’t even get that and I work here.’ Well 6 months later there is no record of ever having that deal. Don’t get lured into telus promo deals. They will not honor it. I rather pay shaw’s higher price for better quality.
We went through almost the exact same thing! Check out my other post (Telus and Hell Merger/). I hate Telus now. In the end Shaw was cheaper for us anyways and the service kicks but on Telus. I never plan to use them again, we even changed our phone service over to Shaw.
Thank you for the response way back, by the way! I noticed the activity on your Shaw VS Telus page today and thought I might share my story as well…
It all began when… we had the misfortune of moving while Telus was having labour difficulties. To a frustrated customer this meant: no phone or internet service for over three months, being on hold for over an hour every time you called Telus, being billed for the three months we had no service. Imagine the frustration.
I vowed to switch providers as soon as one came to town and when Shaw came to town I was one of the first to change over. They were cheaper too!
Happy Shaw customers we were until… five years later, Telus reps start to call, offering — Phone & Internet for $24/month for an entire year —. I say no no no, then one day I break (finances are very tight right now) and say sure, I’ll switch back to Telus (I’m paying $70/month for phone & internet with Shaw), I give them all the information they need, they give me a confirmation number. And despite the huge feelings of guilt and recrimination for turning my back on my vow, I think: I’m saving my family $50/month. One week later, I get a call from another Telus rep, with the same sales pitch.
Apparently, they have no record of me switching to Telus!!! Can you believe it?!? It appears they are still completely incompetent!
In conclusion, I have reaffirmed my vow to never leave Shaw, or at least to never go back to Telus!!!
Thanks for your blog!!!I love your topics!!!