Comments on: Shaw v.s. Telus

By: Orlund

Orlund — Mon, 14 Mar 2011 04:18:32 +0000

Yep, but it is a Telus scam. I called telus and I did have an account with them so it was not a scammer. I had to return my modem to them. Read my latest post on this issue (link at the bottom of post). The internet issue was minor compared to what we had to go through after when we tried to move our service to our new house.

I am not sure what is worse identity/credit card theft or Telus service.

By: Steve

Steve — Wed, 09 Mar 2011 04:36:39 +0000

Sounds like a scammer pretending to be Telus for the purpose of getting your personal info. Do self credit check asap to look for the new credit cards you don’t know you have. NEVER EVER give out any personal info on an unsolicited call. Always get their name/dept and call back to a number published in the phone book or on their website etc….

By: Orlund

Orlund — Thu, 03 Mar 2011 04:12:30 +0000

Price may be similar but you pay in frustration for Telus

By: iMacker

iMacker — Sun, 27 Feb 2011 20:34:03 +0000

This review says both Shaw and Telus TV are equally priced and featured services http://surreystore.com/Forums/fta-status/shaw-vs-telus-for-tv

By: SteveL

SteveL — Fri, 08 Oct 2010 07:59:24 +0000

Yes, a really agressive salesperson tried to get me to switch from Shaw to Telus. He assured I will get the exact same bundle with Telus for $50-$60 less a month plus get an extra digital terminal in addition to the HD terminal. Also if I sign up for 3years with Telus I will get a free HP laptop but I need to have my credit checked first. Then this salesperson got really agressive when I told him I had to talk it over with my wife. He basically wanted me to sign up now, now, now, now. I had to listen to this person and this person will not listen to me so I hung up the phone, they never called again. So the next day or two, I called Telus to confirm this deal being offered from Telus. The Telus rep told me that they are not associated with Telus and cannot tell me their phone number. Now I mentioned to Telus the deal the salesperson was offering the other day but Telus cannot get near the offer and finally Telus told me that the deal was impossible. Hmm how f’ed is that? I’m still with Shaw.

By: Tara (again)

Tara (again) — Fri, 29 Jan 2010 00:14:17 +0000

Thank you for the response way back, by the way! I noticed the activity on your Shaw VS Telus page today and thought I might share my story as well…

It all began when… we had the misfortune of moving while Telus was having labour difficulties. To a frustrated customer this meant: no phone or internet service for over three months, being on hold for over an hour every time you called Telus, being billed for the three months we had no service. Imagine the frustration.

I vowed to switch providers as soon as one came to town and when Shaw came to town I was one of the first to change over. They were cheaper too!

Happy Shaw customers we were until… five years later, Telus reps start to call, offering — Phone & Internet for $24/month for an entire year —. I say no no no, then one day I break (finances are very tight right now) and say sure, I’ll switch back to Telus (I’m paying $70/month for phone & internet with Shaw), I give them all the information they need, they give me a confirmation number. And despite the huge feelings of guilt and recrimination for turning my back on my vow, I think: I’m saving my family $50/month. One week later, I get a call from another Telus rep, with the same sales pitch.

Apparently, they have no record of me switching to Telus!!! Can you believe it?!? It appears they are still completely incompetent!

In conclusion, I have reaffirmed my vow to never leave Shaw, or at least to never go back to Telus!!!

Thanks for your blog!!!I love your topics!!!

By: Orlund

Orlund — Thu, 28 Jan 2010 04:13:13 +0000

We went through almost the exact same thing! Check out my other post (Telus and Hell Merger/). I hate Telus now. In the end Shaw was cheaper for us anyways and the service kicks but on Telus. I never plan to use them again, we even changed our phone service over to Shaw.

By: Troy

Troy — Thu, 28 Jan 2010 03:43:54 +0000

So I had a shaw bundle for years and never had any problems with them. About 6 months ago I kept on being harassed by a representative (telemarketing firm) on behalf of telus. We were told we could get every single tv channel, ‘highest’ speed Internet, and phone bundled for $50 / month. I said that can’t be true and there has to be hidden costs to this. I was told no hidden costs. $50 a month. I still didn’t believe this and spent 20 minutes being reassured because I was happy with shaw…and then I said, “I will take it”. Well the high speed Internet is terrible…possibly because they didn’t give us their best Internet like they said or they just changed it to their worst Internet along with our $50 bundle that ‘Magically’ never existed. The $50 bundle lasted for one month to lure us in and then went up to $78 / month. The Internet craps out all of the time, gets really slow and when you reset the modem, the Tv resets as well. I spoke with a telus rep within the first week and he looked at the account and said, ‘How did you get that deal? I don’t even get that and I work here.’ Well 6 months later there is no record of ever having that deal. Don’t get lured into telus promo deals. They will not honor it. I rather pay shaw’s higher price for better quality.

By: Orlund

Orlund — Sat, 05 Dec 2009 05:05:59 +0000

Telus is horrible, internet was bad and took forever to get it working (even though I previously worked for an internet service provider). Then... we moved and tried to get our phone moved over it was VERY VERY bad service. I don't plan on ever considering Telus again. If you want to hear what happened with Telus read a little of what happened on the post Telus And Hell Merger. Now we have Shaw Internet and Phone service and love it. If we want TV we would use them too. Once in a while it does slow down but beats Telus!

By: tara

tara — Fri, 27 Nov 2009 05:11:55 +0000

Hello!
Just read a bunch of your blog, love it by the way! I only found you by googling “shaw vs telus”, and am in the same quandary you once were… wondering how it went for you, who did you choose? And how did it go?